virtual front desk
Appointment Scheduling
Whether it’s a new or an existing patient reaching out to
schedule an appointment, your Virtual Front Desk team knows
how to cater the request.
Payments & Balance Collections
This includes educating patients of their balances whether they are in result of Deductibles, co-pays, coinsurances and denials.
Balances verification is done against Insurances’ explanation of benefits. Coordination of benefits or claim denials reported to Billing incase of invalid denials.
Copay & Insurance Verification
Ensures we keep the insurances updated. During check-in or appointment scheduling, insurances are verified to keep the Billing streamlined and efficient.
Electronic Fax & Document Management
Team goes through all faxes and performs actions based on
each document type.
Medical & Billing Records Request
Our trained staff strictly adheres to physical, administrative, and technical safeguards outlined in HIPAA to uphold the integrity of Protected Health Information (PHI)
Documentation & Reporting
Each interaction is documented and recorded in Patients’ account. Update-edit-modify logs are maintained and
available upon request.
See Our Pricing Plans
At Cure Cloud, we understand that every healthcare practice is unique, with its own set of needs, priorities, and goals. That's why we offer a range of flexible plans designed to meet the diverse needs of our clients.
Front Desk Assistant
Ideal for Practices with Medical assistants and existing admin staff to assist with Clinical requests.-
Dedicated Virtual Assistant
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Front Desk Calls*
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Schedule Scrubbing & Management
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Insurance Eligibility Verification
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Document & Fax Management
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New Patient Registrations
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Patient Consent & Compliance
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Appointment Check-in Routines
Virtual Medical Assistant
Complete package from Administration to Clinical Assistance-
Patient Clinical Letters
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Disability & FMLA Applications
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e-Prior Authorizations (Prescriptions)
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Procedure Benefit Verification
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e-Lab Order Support
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Patient Referral Handling - Incoming & Outgoing
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Medical & Billing Record Support
Virtual Front Desk Plus+
Equipped with front desk to Clinical Assistance and Office Management. Expand the reach of your practice with Virtual Front Desk+-
Practice Reputation Management
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Patient Statements and Balance Recovery Assistance
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Key-account experience. A dedicated POC for all customization & support needs
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Practice Marketing & Branding
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Digital content creation for Social Media, patient satisfaction surveys and myriad of other marketing services
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Technology overhaul with Leap Products
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IT & Compliance Support